CONS: Execution was too long
Went to check in the hotel with my best friend and her mom.
But the hotel hasn't finish the preparing the room one of the rooms so they had to delay the check in time till 2:30.
When we finally had the rooms, one of them had ants.
We called the front desk informing them about the situation, they sent the housekeeping to help us.
The housekeeper came and brought pesticides with her, then decided to spray the table and the bed beside it.
My best friend, who had problems with her respiratory couldn't stand the smell of the pesticides, decided to call the front desk to see if she can change rooms. Front desk told us she have to confirm with her manager/supervisor first then it took another 10-15 minutes for them to reply us back.
PROS: Excellent Concierge
We really like the hotel's concierge especially Andy? Ady?
from check in to check out, he had delivered an excellent service. Once we were asking him about dining recommendations and he gave us satisfying answers, He also gave us personal opinions and most important of all is that he remembered us by names and small details we told him
so far is ok, especially it was located next to the MRT and got a free data mobile. However, the washroom is not good, the shower head holder was broken ( completely broken), cos I just found out late at night otherwise I would ask to change the room. Not sure is because of the Heat or not , the washroom got Mold and flies, cos a 4 star Business hotel, I think this is not acceptable.