The kettle in the room was so nasty, so we called housekeeping for hot water but they said that they only have 1 staff now and gonna take long time, and they didn't end up sending us the water. I was so disappointed. And the other morning we keep having people to knock on the door and even call us to remind us the check out time. It was just so annoying.
I enjoyed staying in this hotel. The room was nice and provided all necessary facilities. I especially enjoyed the swimming pool (although a little bit too small) with warm water and massaging functions. The gym was good. I joined one dancing class (recommended by the gentleman at the gym counter). The dancing instructor was so enthusiastic in teaching us and I had a very good 1-hour there. The check-in and check-out experiences were good. Sitting in the 13/F with a cup of complementary coffee, enjoying the view of the KL tower and the twin tower, was one of the most memorial experiences of this stay in KL.